FAQs

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed on the next business day.

Most orders arrive within 5–10 business days after dispatch, depending on your location and the shipping option selected at checkout.

Once your order is shipped, you will receive a tracking number by email.

We offer a 30-day return window from the date of delivery.

• Items must be unused, uninstalled, and in their original packaging.
• All accessories, gifts, and manuals must be included.
• Returns must be authorized by our support team before you ship anything back.

We do not accept returns for:

• Items showing signs of use, installation, or damage caused by the customer.
• Items returned without original packaging or missing parts.
• Final sale or clearance items clearly marked as “non-returnable”.

In most cases, the customer is responsible for return shipping costs.

You will need to:

• Use a trackable shipping service.
• Pay the return shipping fee directly to the carrier.

If the return is due to our error (wrong item, major defect, or damaged on arrival with proof), we will either provide a prepaid label or offer another solution agreed with you.

Original shipping costs (if any) are non-refundable unless the return is due to our mistake.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product, packaging, and shipping label
• A short description of the issue

Once verified, we will arrange a replacement, partial refund, or full refund according to the situation.

Orders are usually processed quickly. If you need to cancel or change your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to help with cancellation or changes.

If your order has already been shipped, you may follow our return policy instead.

Our support team is available from Monday to Friday, 9:00 AM – 6:00 PM (CST).

We usually respond within 24 hours on business days.

You can reach us via email at: support@mycarutopia.com (replace with your actual support email if different).

We accept most major payment methods, including:

• Credit & debit cards (e.g. Visa, Mastercard)
• PayPal
• Other secure payment options shown at checkout

All payments are processed through secure, encrypted payment gateways.